Terms of use (Updated 21 april 2023)

1.      SCOPE

These Terms of Use govern the current and future relationship between Connus BV, a Belgian company with its registered office at Oude Houtlei 14, 9000 Gent, registered under number 0737.854.155 (hereinafter referred to as “Connus” or the “Company”) and the User (hereinafter referred to as “User” or “Users”), and are also available on the website www.connus.app. By using the Connus mobile application, the Connus web application, creating a Connus account, or accessing the Service through a mobile device, a mobile application or a computer (collectively referred to as the “Service”), the User agrees to these Terms of Use, Connus’ Privacy Policy, and any additional terms and conditions that may be disclosed when using the Service or purchasing additional features, products or services that Connus offers as part of the Service (collectively referred to as this “Agreement”). If the User does not accept this Agreement or does not agree to its terms, the User cannot use the Service.

Connus reserves the right to modify parts of this Agreement without prior notice, in the event of changes in legal requirements, new features or changes in business practices, or other similar situations. The most recent version of this Agreement is publicly available on our website and is applicable to everyone. Connus may change these terms of use at any time and will notify Users of any significant changes through the Service or via email. By continuing to use the Service after the changes take effect, the User agrees to the revised Terms of Use. These terms of use take precedence over any other conditions of the User.


To create an account on the Service and use it, the User must be at least 16 years old. By creating an account, the User certifies and guarantees that the User:

  • is capable of entering into a legally binding contract with Connus;
  • is not prohibited by Belgian law or any other applicable jurisdiction from using the Service, which includes not being blacklisted, prohibited from using the Internet, or subject to any other similar prohibition;
  • will comply with and abide by this Agreement and all applicable local, state, national, and international laws, rules, and regulations;
  • has never been convicted of a felony, a criminal act, or a misdemeanor (or any crime of comparable severity), a sex offense, or any crime involving violence, and is not registered as a sex offender in any country, state, federal, or local sex offender


To access the Service, the User can log in through Facebook and/or Instagram, Pinterest, Twitter, Snapchat, Twitch, YouTube, any other social media platform, or create an account linked to an email address. By doing so, the User grants Connus permission to access certain information from their social media account, including, but not limited to, their public social media profile, information about friends, interests, connections, statistics, and more. For further details about the information Connus collects about the User and how it is utilized, please refer to the Privacy Policy.

The User is responsible for keeping the login credentials used to access the Service confidential and is solely responsible for all activities that occur under those access credentials. If the User suspects that an unauthorized/unwanted party has gained access to their account, please contact info@connus.app immediately.


Connus reserves the right to introduce new products, features, and enhancements to the Service, as well as to remove existing features. In the event that these modifications do not have a direct impact on the User’s rights or obligations, Connus may implement them without prior notification. Connus retains the right to modify specific features within the Service. The User has the option to terminate their account at any time for any reason by following the instructions provided in the Service. However, any purchases made through the User’s mobile device platform (e.g. App store, Google Play) must be managed by the User to prevent additional billing. If the User breaches the Agreement, Connus reserves the right to terminate their account at any time without prior notice, and no refunds will be issued upon termination. Following deactivation of the account, the Agreement will cease to apply, except for the provisions outlined in Section 4, Section 5, and Sections 12 through 17, which will continue to apply to both the User and Connus.


Connus aims to promote a respectful user experience through features for example ‘double opt-in’, which allows users to communicate only if they both express interest in each other. However, Connus is not responsible for the behavior of Users on or off the Service. Users must exercise caution in all interactions with other Users, especially when communicating outside of the Service or meeting someone in person. Users must not share financial information (such as credit card or bank account information) or transfer/send money to other users unless there is a valid VAT number and an agreement to work together. Users are solely responsible for their interactions with other users. Connus cannot conduct criminal background checks on users or investigate their backgrounds. Connus has the right to conduct background investigations if deemed necessary.


Connus grants the User a personal, non-transferable, non-exclusive, revocable, and non-sublicensable license to access and use the Service worldwide. This license is for the sole purpose of allowing the User to use the Service as intended by Connus and as permitted under this Agreement. Therefore, the User agrees not to:

  • Copy, modify, transmit, create derivative works, or use copyrighted material, images, trademarks, trade names, service marks, or any other intellectual property, content, or proprietary information accessible through the Service without prior written permission from
  • Imply or express that statements made by the User are endorsed by
  • use any robot, bot, spider, crawler, scraper, site search application, proxy or other manual or automatic device, method or process to access, retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its content;
  • use the Service in any way that could interfere with, disrupt, or harm the Service or the servers or networks connected to the Service, or harm the experience of the Service of other Users;
  • upload viruses, malicious code, or perform any other activities that could compromise the security of the
  • manipulate ID’s or falsify headers to identify the origin of information transmitted to or through the
  • “framing” or “mirroring” any part of the Service without first obtaining written consent from Connus;
  • using meta-tags, code, or other means that reference Connus or the Service (including any Connus trademark, trade name, service mark, logo, or slogan) to redirect someone to another website or link for any purpose;
  • modifying, adapting, sublicensing, translating, selling, reverse engineering, deciphering, decompiling, or otherwise disassembling any part of the Service, or causing others to do so;
  • using or developing third-party applications that communicate with the Service or access other user content or information without obtaining prior written
  • use, access or publish the Connus application programming interface without prior written permission;
  • probe, scan or test the vulnerability of the Service or any system or
  • encourage or promote any activity that violates this Connus may investigate and take any available legal action in response to unlawful and/or unauthorized use of the Service, including account termination.


By creating an account, the User grants Connus a worldwide, transferable, sub-licensable, royalty-free, right and license to host, store, use, copy, display, reproduce, adapt, edit, publish, modify and distribute any information the User has given Connus or authorizes Connus to view through Facebook and/or Instagram or other social media platforms, as well as any information the User posts, uploads, displays or otherwise makes available (collectively, “Post”) through the Service or sends to other Users (collectively, “Content”). Connus’ right to use the Content is non-exclusive, except for derivative works created by use of the Service. For example, Connus would have an exclusive right to screenshots of the Service that contains the Content. In addition, the User authorizes Connus to act on its behalf regarding infringement of use of its content by other Users or third parties. This allows Connus to prevent the Content from being used outside of the Service. Connus’ right to use the Content is subject to the User’s rights under applicable laws (e.g. laws governing the protection of personal data to the extent that the Content contains personal data as defined by those laws) and is intended for the purpose of servicing and operating, developing, providing, and improving the Service and researching and developing new features. The User agrees that the Content posted or authorized for Connus to post may be viewed by other Users and may be viewed by persons visiting or using the Service (such as persons receiving shared content from other Connus Users). The User agrees that all information provided when creating its account, including information derived from its social media accounts, is accurate and truthful. The User has the right to post relevant content on the Service and grants the right to Connus as described above. The User understands and agrees that Connus may monitor or review the Content the User posts. Connus may remove any Content, in whole or in part, that in its sole discretion violates this Agreement or may damage Connus’ reputation. The User agrees to be respectful and friendly when communicating with Connus’ customer service representatives. If Connus believes that the User’s behavior toward its customer service

representatives or other employees is threatening or abusive at any time, Connus reserves the right to terminate the User’s account immediately. As compensation for using Connus, the User agrees that Connus, its subsidiaries and third party partners, may place advertising on the Service. By submitting suggestions or providing feedback to Connus regarding the Service, the User agrees that Connus may use and share such feedback for any purpose without compensation. The User agrees that Connus may access, retain and disclose its account information and content if required to do so by law or when it is sincerely believed that such access, retention or disclosure is reasonably necessary, such as: (i) to comply with legal process; (ii) for compliance with this Agreement; (iii) to respond to claims that Content violates the rights of other users or third parties; (iv) to respond to the User’s requests for customer support; or (v) to protect the rights, property, or personal safety of Connus, the Company or another person.


By using the Service, the User agrees that it:

  • will not use the Service for any purpose that is unlawful or prohibited by this
  • will not use the Service for any harmful or objectionable
  • will not use the Service to harm
  • will not violate Connus’ Community
  • will not send Users spam or commit
  • will not impersonate any person or entity or post content of another person without his or her
  • will not harass, stalk, intimidate, attack, abuse or defame
  • will not post content that violates or infringes anyone’s rights, including rights around publicity, privacy, copyright, trademarks or other intellectual property or contract
  • will not post content that contains hate speech, that is threatening, sexually explicit or pornographic; that incites violence; or contains nudity or graphic or gratuitous
  • will not post content that promotes any form of racism, bigotry, hatred, or physical harm against groups or
  • will not share passwords or personal identifying information from other Users for any purpose, or for commercial or illegal purposes or disseminate personal information about another person without his or her prior
  • will not use another User’s
  • will not create another account if Connus has already terminated its account, unless the User has been given Connus’ permission to do

Connus reserves the right to investigate and/or terminate the User’s account, without refund of any transaction, if it has violated this Agreement, misused the Service or behaved in a manner Connus considers inappropriate or illegal, including actions or communications occurring on or off the Service.


While Connus retains the right to review, evaluate and remove content that violates this agreement, the User who posts such content is solely accountable for it, and Connus cannot guarantee that all Content will comply with this Agreement. In the case the User comes across any Content on Connus that violates this Agreement, kindly report it within the Service or at info@connus.app.


Connus provides two options for Users who wish to utilize the Service to its fullest.

  • Users can either purchase one or multiple credit(s), which are one-time transactions that enable users to initiate a conversation with other Once the User selects this option, Connus will send an invoice to the User. After the User pays the invoice, the credits will be added to their account.
  • Users can also purchase a subscription on Connus. With this option the User has a certain amount of Users they can communicate with. The Users will pay a monthly fee exclusive VAT to use the Service. The invoice for this subscription will be sent immediately to the User and only after the User pays the invoice, the subscription will be added to their From there a monthly invoice will be send to the user for the subscription. Users need to notify Connus 3 weeks before the subscription renewal to cancel their account by sending an email to info@connus.app. In doing so the User will receive a confirmation of the cancellation.

Connus offers services through the App store, Google Play or other platforms authorized by Connus (each, a “Software Store”) or a webplatform. If the User chooses to make a transaction, the User’s account info will be used in order to send an official invoice of this transaction via e-mail. All prices communicated through Connus are excl VAT. The VAT will be visible on the invoice send by

email. Connus has the right to change the prices at any time. Every invoice must be paid immediately starting from the date of the invoice.

Additionally, the user can collaborate with Connus for an influencer marketing campaign, and the details of this campaign can vary for each user. If the User wants to work with Connus for this kind of service, the User’s account info will be used in order to send an official invoice of this transaction via e-mail. All prices communicated through Connus are excl VAT. The VAT will be visible on the invoice send by email. Every invoice must be paid within 14 days starting from the invoice date.

In the case of non-payment, Connus reserves the right to increase the invoice amount, without notice to the user, with an interest of 30% per month from the due date and a damages clause of 40% with a minimum of 500 euro. If the User chooses to make a transaction through the Service, the User agrees to pay Connus all invoices for the agreed prices for the Service it has selected, as well as any sales or similar taxes that may apply to these payments. Connus may correct billing errors or errors made when payment requests have already been made or payment has been received. If the User initiates a refund or otherwise reverses a payment made through its payment method, Connus may terminate the User’s account immediately. Generally, no refunds are available and no refunds or reimbursements will be made.

Connus only provides the ability to filter and start a conversation with relevant users. Connus is not responsible when a collaboration between Users is not established in the end or when a collaboration does not end well between Users. Users itself are solely responsible for the development of a collaboration. If a User has paid to have a conversation with another User but the collaboration is not established, Connus can not be held responsible.


If the User believes that its work has been copied and posted on the Service in a way that constitutes copyright infringement, please provide us with the following information:

  • an electronic or physical signature of the person authorized to act on behalf of the copyright owner;
  • A description of the copyrighted work that the User believes has been infringed;
  • A description of where the material that the User claims has been infringed is located on the Service (and such description shall be reasonably sufficient to permit Connus to locate the allegedly infringing material);
  • The User’s contact information including address, telephone number and e-mail address;
  • a written statement that the User has a good faith belief that the disputed use is not authorized by the copyright owner, its agent or the law;
  • a statement by the User, made under penalty of perjury, that the above information in the notice is accurate and that the User is the copyright owner or authorized to act on the copyright owner’s

Notices of copyright infringement should be sent to the Company’s Copyright Agent by email at info@connus.app. Connus will terminate the accounts of repeat infringers.


Connus may, but is not obligated to, monitor, edit or remove Content that it determines in its sole discretion to be unlawful, offensive, threatening, defamatory, pornographic, obscene or otherwise objectionable or in violation of a party’s intellectual property or these Terms of Use. The User agrees that the shared Content or communications made through the in-app chat system do not violate any third party rights, including copyright, trademark, privacy, personality or other personal or proprietary right. The User further agrees that its shared content or communications will not contain defamatory or otherwise unlawful, offensive or obscene material, or contain a computer virus or other malware that could in any way affect the operation of the Service or any related website of our Users. The User may not use a false email address, impersonate anyone other than itself, or otherwise mislead Connus or third parties as to the origin of any comments. The User is solely responsible for any posted Content and/or messages sent within the Service. Connus takes no responsibility and takes no liability for Content or actions taken on the Service that are not consistent with these Terms of Use. If the User violates these Terms of Use, an immediate and permanent deletion of its account will be the consequence. Users can always report inappropriate content and/or messages by sending an email to info@connus.app.


Connus provides the service on an “as is” and “as available” basis and to the extent permitted by applicable law, makes no guarantees of any kind, explicit or implied, lawfully or otherwise with respect to the Service (including any content therein), including, without limitation, implied guarantees of satisfactory quality, merchantability, fitness for a particular purpose or non-infringement. Connus warrants that it will at all times use its best efforts to provide a service. Connus does not represent or guarantee that (a) the Service will be uninterrupted, secure or error-free, (b) any defects or errors in the service will be corrected, (c) any content or information you obtain on or through the Service will be accurate. Connus has no responsibility for any content that the User or any other User or third party posts, transmits or receives through the Service. Any Content downloaded or otherwise obtained through the use of the Service is the User’s sole responsibility and is done at its own risk.


The Service may contain advertising and promotions offered by third parties and links to other websites or resources. Connus is not responsible for the availability (or lack thereof) of such external websites or resources. If the User chooses to interact with the third parties that are made available through the Service, the terms and conditions of such parties will further govern the relationship with them. Connus is not responsible or liable for any terms or actions of such third parties.


To the extent that is permitted by applicable law, in no event shall Connus, its employees, licensors or service providers be liable for any indirect, consequential, exemplary, incidental, special or punitive damages, including, without limitation, loss of profits, whether direct or indirect, or any loss of data, use, goodwill, or other intangible losses, resulting from: (i) the User’s access to or use of or inability to access or use the Service, (ii) the conduct or content of other Users or third parties on, through, or after use of the Service; or (iii) unauthorized access, use, or modification of the User’s Content, even if Connus has been informed of the possibility of such damages. In no event shall Connus’ liability for all claims arising from the service exceed the amounts paid, if any, by the User to Connus for the Service. Some jurisdictions do not allow the exclusion or limitation of certain damages, so some or all of the exclusions and limitations in this section may not apply to the User.


All claims arising out of or relating to this agreement, the service or your relationship with Connus shall be litigated exclusively in the courts of Ghent, Belgium.


The User agrees, to the fullest extent permitted under applicable law, to indemnify, defend and hold harmless Connus, its affiliates, and its respective officers, directors, agents, from and against any and all complaints, demands, claims, damages, losses, costs, liabilities and expenses, including attorneys’ fees, due to, arising out of or relating in any way to the User’s access to or use of the Service, its Content or its breach of this Agreement.


This Agreement, together with the Privacy Policy and any stated terms to which the User has agreed upon when using the Service, purchasing additional features, products or services we offer on the Service, contains the entire agreement between the User and Connus regarding the use of the Service. If any provision of this Agreement is held invalid, the remaining provisions of this Agreement shall remain in full force and effect. The failure of the Company to exercise or enforce any right or provision of this Agreement shall not constitute a waiver of such right or provision. The User agrees that its account on the Service is non-transferable and

all of its rights to its account and its content will expire upon its death. No agency, partnership, joint venture, fiduciary or other special relationship or employment is created as a result of this agreement and the User may not make any representations on behalf of Connus or bind Connus in any way.


These Terms of Use are governed by Belgian law. In case of dispute, only the courts of Belgium, East Flanders, Ghent Division, shall have jurisdiction.